ちなみにmori benchmarkでぐぐったらこんなのが引っかかったよ。

In the table below, we compare net satisfaction with the services we provide with the MORI benchmark for a typical council. As you will see for some services we perform better than the typical council, for others we are about the same and for some we perform worse.

なんか州議会への満足度指標みたいなんですけど。こんな分野にも使われているとは、MORI benchmark恐るべし。